Career Clues

Here is another CyberLife Tutors Client Spotlight, my way of thanking customers for their support. This is also an opportunity for my clients to build their networks and gain visibility. Read more on how you can “get promoted”.

CyberLife Tutors Client Spotlight – Greg Malmstrom

Greg’s strong people skills and ability to resolve problems have made him an asset for employers. He focuses on root cause issue management and training to serve customers effectively. Starting with his service in the U.S. Army, he has served in a variety of roles and functional areas. Greg is interested in a position in the Northwest Suburbs of Chicago.

Reach out and say hello to Gregory Malmstrom …

- April M. Williams

Hello,
My name is Gregory Malmstrom and I am excited for the opportunity that April has given to me to participate in a series of profiles that help all of us get connected and noticed. This sounds like a great idea and I hope it benefits everyone involved.

I worked for Henkel Adhesives, the worldwide leader in adhesives manufacturing, for the past nine years. After acquiring the second largest adhesives manufacturer a corporate decision was made to consolidate three national customer support offices into one consolidated location. Therefore, most of the operations were moved from offices in the Chicago, Il and Buffalo, NY area to New Jersey. An offer to relocate was extended to me but due to commitments at the time I was not able to take the offer and joined the ranks of the unemployed.

When I started with Henkel Adhesives in 2000, I was a customer service representative and the company was going through transition with both acquisitions and computer implementations. I made it my responsibility to help with both. With the responsibility I was promoted to a coordinator. In total I lead four consolidations due to acquisitions, receiving awards for their success. Then I was approached to lead an SAP project for the order to cash (order placement to collection of payment) process. In this role I had to analize our processes and make sure they were compatable with the company process template, working with all other departments to make sure all processes worked together. This role required travel to other facilities for meetings and training for the process as well as conducting the training classes for all end users. Upon the conclusion of the successful project I was promoted to Customer Service Team Lead. Continuing work with the SAP project as well as leading the local customer service team. Ultimately training another facility to take over operations and ending operations at the local office.

My experience before Henkel Adhesives was as a customer service assistant manager at Laco Ind/Markal Co. were I assisted in the day to day operations of Customer Service with order entry and returns approval responsibility. Before that I was in Inside Sales/Purchasing at Total Plastics, Inc. independently quoting prices on items including freight and any fabrication work. Then more customer service/purchasing at Camden Wire Co, Inc. where I was responsible for a distribution warehouse when the sales manager was on sales calls. Before that I was a Finance Specialist for the U.S. Army working in different areas as a problem solver and other responsibilities as a unit truck driver.

Over the last several years I have worked part time at Menards in the Building materials department. I worked for a survey company drawing “Plat of Surveys” on a basic version of CAD. I have most recently been working as a handyman both with an established company and working with clients on my own.

I am currently trying to decide what four year college to go to for the completion of my degree. I have taken just about all the courses I can at College of DuPage (C.O.D) With a 3.35 GPA in the study of Business Management.

Where do I go from here? I am looking to either find a position as a Customer Service Manager or Change my career path. I would like to work as a trainer, analyst, or in Purchasing. I even debate changing things up completely and go into electrical engineering.

I am currently working with April to help with my short term goal of finding a good position and further my career. Having been employed for the last nine years has been a blessing but losing that position has brought on the challenges of today’s job market. Finding that new position is definitely much different than it was back then and it is great that April is there to help guide people through the transition. Thank you April! Perhaps even someone reading this has the contacts to help me achieve this goal. I appreciate any help I can get. I can be contacted at the e-mail address below or on LinkedIn at http://www.linkedin.com/in/gregorymalmstrom.

Gregory Malmstrom
malmstrg@yahoo.com

Tags: acquisition, Army, Business Management, Client Spotlight, collection, College of DuPage, computer implementations, consolidation, coordinator, customer service, customer service representative, Customer Service Team Lead, get promoted, Gregory Malmstrom, Henkel Adhesives, order placement, process, root cause, SAP, template, training, U.S. Army

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